Privacy Policy Heptav

Introductions 
 
This Privacy Policy is effective from May 24, 2018 
 
Heptav Technology Pvt. Ltd. (hereinafter - “we”, “us”, “Heptav”) is the Indian company which aims to provides different Shopify Apps to users of shopify.com through a Software as a Service (SaaS) model. Vizard Studio is a part of Heptav and its products including and not limited to Vizard - Instant Video Ad Maker are governed by this privacy policy. 
 
We at Heptav have created a Privacy Policy that aims to help you understand what data we collect, what we use it for and how you can exercise your rights. Reading Privacy Policy is important so we hope you will give it time and attention. 
For us the privacy and security of our customers, clients and visitors are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how we process information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of our app/website and Customer’s websites or provided by Shopify. 
 
For the purposes of this policy, we define the term “Customer” as a person which have concluded the installation of any of Heptav Apps through shopify.com, the term “Customer’s Client” as any individual who interacts directly with Customer without interacting directly with us and the term “Visitor” as an individual who visits our website (https://vizard.in) and fills our contact form. 
 
We adhere to the following principles in order to protect your privacy: 
                              
1. Data We Collect 
 
        1.1. App/Websites Visitors
             
                    1.1.1. We may collect, record and analyze information of Visitors of our app/website. Cookies and widget are used by us and our partners (such as McAfee Secure, Intercom, Shopify, Comodo certification authority). We also use Google Analytics, MixPanel and Facebook Pixel for the purpose of analytics. Information collected by this way is stored no longer that 1 year. 
                    1.1.2. We collect data through visits to the app/website including count of Visitors and visits, length of time spent on the app/website, pages clicked on or from where Visitors have come. 
                    1.1.3. Visitors can control the use of cookies at the individual browser level. If you reject cookies, you may still use our app/website, but your ability to use some features or areas of our app/website may be limited. 
                    1.1.4. We collect name and e-mail address only in a case when Visitor wants to contact us and fills our contact form. 
                    1.1.5. We use the collected data only to communicate with Visitors. If You do not want us to collect your data, please do not use our contact form and do not give your consent for it. 
                    1.1.6. While processing Personal Data of our Visitors, we rely on your consent to the processing of your Personal Data for the purpose to communicate with you. When we share such information with our contractors (which may be located outside of the Indian Economic Area) in order to provide a requested answer or solution promptly and correctly, we also rely on your consent. We use such data in ways you would reasonably expect and which have a minimal privacy impact. You can withdraw your consents at any time by sending us one more email with your withdrawal and your Personal Data will be deleted in 72 hours. 
                    1.1.7. Please be aware while visiting our site. Visitors can follow links to other sites that are beyond of our sphere of influence. We are not responsible for the content or privacy policies of these other sites. 
                    1.1.8 We save the product information (images, product price, name of product and other information related to product) that is used in making the content through our apps. The product information is used solely for the purpose of providing maximum ease and information related to the product in the content created. We do not use the product info in any other way and the ownership of the information lies with the Customer. Heptav works only as a controller of the information. 
                        
        1.2. Customers 
          
                    1.2.1. In order to provide services to our Customers we collect its personally identifiable information. 
                    1.2.2. After concluded the installation of any of Heptav Apps at Shopify App store, Shopify provides us with the information such as name, company name, email address, address and other relevant data. This information is used by us to identify the Customers and provide them with services, mailings, notification, support and marketing actions, and to meet other contractual obligations.
                    1.2.3. If you no longer wish to receive promotional emails, you may opt out of them by replying to one of such emails or send us an email with a request. 
                    1.2.4. We are processing your Personal Data in order to fulfil contracts we might have with you for purposes to provide our services to you (including support, communication, marketing etc.). When we share such information with our contractors (which may be located outside of the European Economic Area) in order to provide high quality support services in emergency cases, we rely on your consent and your request to do so. Processing of Personal Data for marketing purpose is also relied on a consent obtained from you. We use such data in ways you would reasonably expect and which have a minimal privacy impact. 
                   1.2.5. You can withdraw your consents at any time by sending the email with your withdrawal and your Personal Data will be deleted in 48 hours. 
                         
2. –°ompliance with General Data Protection Regulation (GDPR) 
 
        2.1. For Visitors, Customers and Customer’s Clients located in the European Economic Area (EEA) privacy rights are granted and all processing of Personal Data is performed in accordance with regulations and rules following the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR)
        2.2. We process Personal Data both as a Processor and as a Controller, as defined in the GDPR: 
         2.3. For Customer’s Client data, as outlined in the “Customer’s Client” section, the Customer will be the Controller in accordance with Directive and GDPR, and Heptav will be the Processor. 
         2.4. The processing and transfer of personal data is carried out in accordance with the requirements set out in the Personal Data Protection Act and Electronic Communications Act of the Republic of Estonia. 
         
3. Data access, data correction, data deletion, data portability and withdrawal of the consent 
 
          3.1. Visitors and Customers can review, correct, update, delete or transfer their personally identifiable information. For that, contact us directly at hello@vizard.in. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law. 
          3.2. You can withdraw your consents at any time by replying the email with your withdrawal and your Personal Data will be deleted in 48 hours.
         
4. Data Retention 
 
          4.1. We will retain Personal Data for as long as you, as Customer, use our Apps or as you, as Visitor, are continue to communicate with our support team. Your information will be deleted if you did not communicate with the support team for more than 12 months. 
          4.2. Personal Data of Customer’s Clients will be deleted as soon as Customer stops to use our App. Any data collected for the purpose of analytics will be deleted in 12 months after being collected. 
        
5. Information Security 
          5.1. We care to ensure the security of personal data. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain technical, physical, and administrative security measures to provide reasonable protection for your Personal Data. When we or our contractors process Your information, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate administrative, technical and physical measures. 
         5.2. We always use pseudonymisation as a method of securing the Personal Data we process as the Processor. 
         5.3. There is no 100% secure method of transmission over the Internet or method of electronic storage. Therefore, we cannot guarantee its absolute security. 
         5.4. We never process any kind of sensitive data and criminal offence data not as a Controller nor as a Processor. Also we never undertake profiling of personal data. 
        
6. Contractors 
 
         6.1. We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These contractors may have access to, or process Personal Data on behalf of us as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions. 
         6.2. We hereby guarantees that we have data processing agreements in place with our service providers, ensuring compliance with the GDPR and our contracts with them requiring to maintain the confidentiality of such information. All data transfers inside and outside of the EEA are being done in accordance with these data processing agreements. 
         6.3. All data transfers are performed in accordance with the highest security regulations. Transfer of Personal Data to countries outside of the European Economic Area may be possible only in the case, when we have obtained your consent for it. 
         6.4. All data processed by us is stored exclusively in secure hosting facilities provided by AWS (https://aws.amazon.com/) .
        
7. Application of this Privacy Policy    
 
         7.1. This Privacy Policy is applicable to our website and our Apps. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable. This version of the Privacy Policy is effective from May 2018. 
        
8. Acceptance of these Conditions 
        8.1. We assume that all Visitors and Customers have carefully read this document and agree to its content. If one does not agree with this privacy policy, they should refrain from using our website and Apps. 
      
9. Changes and Updates to Our Privacy Policy 
        9.1. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email prior to the changes become effective and update the ‘effective date’ at the top of this page. 
       
10. Contact us! 
 
        10.1. If you have any questions, the practices of this Site, or your dealings with this website, please contact us at hello@vizard.in. Heptav Tech. Pvt. Ltd. , Gurgaon