For the purposes of this policy, we define the term “Customer” as a person which have concluded the installation of any of Heptav Apps through shopify.com, the term “Customer’s Client” as any individual who interacts directly with Customer without interacting directly with us and the term “Visitor” as an individual who visits our website (https://vizard.in) and fills our contact form.
We adhere to the following principles in order to protect your privacy:
- principle of purposefulness - we process personal data fairly and in a transparent manner only for the achievement of determined and lawful objectives, and they shall not be processed in a manner not conforming to the objectives of data processing;
- principle of minimalism - we collect personal data only to the extent necessary for the achievement of determined purposes and do not keep personal data if it is no longer needed;
- principle of restricted use - we use personal data for other purposes only with the consent of the data subject or with the permission of a competent authority;
- principle of data quality - we update personal data shall be up-to-date, complete and necessary for the achievement of the purpose of data processing;
- principle of security - security measures shall be applied in order to protect personal data from unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organisational measures;
- principle of individual participation - the persons shall be notified of data collected concerning him or her, the persons shall be granted access to the data concerning him or her and the persons have the right to demand the correction of inaccurate or misleading data.
1. Data We Collect
1.1. App/Websites Visitors
1.1.1. We may collect, record and analyze information of Visitors of our app/website. Cookies and widget are used by us and our partners (such as McAfee Secure, Intercom, Shopify, Comodo certification authority). We also use Google Analytics, MixPanel and Facebook Pixel for the purpose of analytics. Information collected by this way is stored no longer that 1 year.
1.1.2. We collect data through visits to the app/website including count of Visitors and visits, length of time spent on the app/website, pages clicked on or from where Visitors have come.
1.1.4. We collect name and e-mail address only in a case when Visitor wants to contact us and fills our contact form.
1.1.5. We use the collected data only to communicate with Visitors. If You do not want us to collect your data, please do not use our contact form and do not give your consent for it.
1.1.6. While processing Personal Data of our Visitors, we rely on your consent to the processing of your Personal Data for the purpose to communicate with you. When we share such information with our contractors (which may be located outside of the Indian Economic Area) in order to provide a requested answer or solution promptly and correctly, we also rely on your consent. We use such data in ways you would reasonably expect and which have a minimal privacy impact. You can withdraw your consents at any time by sending us one more email with your withdrawal and your Personal Data will be deleted in 72 hours.
1.1.7. Please be aware while visiting our site. Visitors can follow links to other sites that are beyond of our sphere of influence. We are not responsible for the content or privacy policies of these other sites.
1.1.8 We save the product information (images, product price, name of product and other information related to product) that is used in making the content through our apps. The product information is used solely for the purpose of providing maximum ease and information related to the product in the content created. We do not use the product info in any other way and the ownership of the information lies with the Customer. Heptav works only as a controller of the information.
1.2.1. In order to provide services to our Customers we collect its personally identifiable information.
1.2.2. After concluded the installation of any of Heptav Apps at Shopify App store, Shopify provides us with the information such as name, company name, email address, address and other relevant data. This information is used by us to identify the Customers and provide them with services, mailings, notification, support and marketing actions, and to meet other contractual obligations.
1.2.3. If you no longer wish to receive promotional emails, you may opt out of them by replying to one of such emails or send us an email with a request.
1.2.4. We are processing your Personal Data in order to fulfil contracts we might have with you for purposes to provide our services to you (including support, communication, marketing etc.). When we share such information with our contractors (which may be located outside of the European Economic Area) in order to provide high quality support services in emergency cases, we rely on your consent and your request to do so. Processing of Personal Data for marketing purpose is also relied on a consent obtained from you. We use such data in ways you would reasonably expect and which have a minimal privacy impact.
1.2.5. You can withdraw your consents at any time by sending the email with your withdrawal and your Personal Data will be deleted in 48 hours.
2. Сompliance with General Data Protection Regulation (GDPR)
2.1. For Visitors, Customers and Customer’s Clients located in the European Economic Area (EEA) privacy rights are granted and all processing of Personal Data is performed in accordance with regulations and rules following the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR) .
2.2. We process Personal Data both as a Processor and as a Controller, as defined in the GDPR:
- Heptav with whom you as a Customer has entered into an agreement when installing the Apps will be the Controller for Customer data as outlined above in “Customer” section.
- Also Heptav will be the Controller for Visitor data, as outlined above in “Visitor” section.
2.3. For Customer’s Client data, as outlined in the “Customer’s Client” section, the Customer will be the Controller in accordance with Directive and GDPR, and Heptav will be the Processor.
2.4. The processing and transfer of personal data is carried out in accordance with the requirements set out in the Personal Data Protection Act and Electronic Communications Act of the Republic of Estonia.
3. Data access, data correction, data deletion, data portability and withdrawal of the consent
3.1. Visitors and Customers can review, correct, update, delete or transfer their personally identifiable information. For that, contact us directly at firstname.lastname@example.org. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law.
3.2. You can withdraw your consents at any time by replying the email with your withdrawal and your Personal Data will be deleted in 48 hours.
4. Data Retention
4.1. We will retain Personal Data for as long as you, as Customer, use our Apps or as you, as Visitor, are continue to communicate with our support team. Your information will be deleted if you did not communicate with the support team for more than 12 months.
4.2. Personal Data of Customer’s Clients will be deleted as soon as Customer stops to use our App. Any data collected for the purpose of analytics will be deleted in 12 months after being collected.
5. Information Security
5.1. We care to ensure the security of personal data. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain technical, physical, and administrative security measures to provide reasonable protection for your Personal Data. When we or our contractors process Your information, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate administrative, technical and physical measures.
5.2. We always use pseudonymisation as a method of securing the Personal Data we process as the Processor.
5.3. There is no 100% secure method of transmission over the Internet or method of electronic storage. Therefore, we cannot guarantee its absolute security.
5.4. We never process any kind of sensitive data and criminal offence data not as a Controller nor as a Processor. Also we never undertake profiling of personal data.
6.1. We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These contractors may have access to, or process Personal Data on behalf of us as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions.
6.2. We hereby guarantees that we have data processing agreements in place with our service providers, ensuring compliance with the GDPR and our contracts with them requiring to maintain the confidentiality of such information. All data transfers inside and outside of the EEA are being done in accordance with these data processing agreements.
6.3. All data transfers are performed in accordance with the highest security regulations. Transfer of Personal Data to countries outside of the European Economic Area may be possible only in the case, when we have obtained your consent for it.
6.4. All data processed by us is stored exclusively in secure hosting facilities provided by AWS (https://aws.amazon.com/) .
8. Acceptance of these Conditions
10. Contact us!
10.1. If you have any questions, the practices of this Site, or your dealings with this website, please contact us at email@example.com. Heptav Tech. Pvt. Ltd. , Gurgaon